TCT Hungary is a major technology supplier on the Central European contact center market, providing state-of-the art tools for customer services for businesses of various size and industry.
CallMi(x) is a revolutionary instrument for customer services to reduce the burden of contact centers by enabling customers to visually navigate in the customer service menus, access various information, and interactively communicate with the business before him/her reaches out for a live operator.
CallMix displays visually the structure of any IVR of any customer service, allowing the customer to navigate in the menu and choose directly the appropriate option, without having to wait for long and exhausting vocal guidance.
Customers can also retrieve detailed specific information in a legible format instead of being read to them, e.g. current sales offers, opening hours, directions, etc.
The app is also capable to offer various interactive CRM-type interactions, such as order placement, account information, etc. thus enabling the customer to solve a large number of issues without the actual cooperation of a live operator – similar to the web-based customer centers.
CallMi(x) enables customers to self-service their customer service needs, thus reducing the number of calls actually needing a live operator’s assistance. However, after exploiting the possibilities of the app, it will make the call and connect the customer directly to the waiting line of the chosen menu.